Privacy Policy

Nex E-Commerce respects your privacy. This policy explains what we collect, why, how we protect it and the choices you have. Legal details are in the Data Protection Notice.

You own your data

Business data you enter (customers, products, invoices, cash and bank records, orders) belongs to your company. We process it only to provide the service; we do not sell it, use it for advertising or share it with other customers. Tenants are logically isolated.

What we collect

• Account details (name, email, phone, company and tax information),
• Usage and security logs (IP address, sessions, login attempts, actions),
• Integration credentials for marketplaces, banks, e-invoice and carriers (stored encrypted),
• Support conversations.

Security

TLS encryption in transit, hashed passwords, encrypted API keys and secrets, multi-factor protection and audit trails for administrators, tamper-evident (hash-chained) logs and regular backups. No system is perfectly secure; please report concerns to [email protected].

AI features

AI features (e.g. product card generation from a link) send only the content needed for the request (such as page text, barcode or photo) to our AI provider acting as processor. Your content is not used to train models.

Third parties

We use hosting, email/SMS, payment, e-document and AI providers under data processing agreements. Marketplace, bank and carrier connections transmit data only with your authorization.

Retention and deletion

We keep data while your account is active. After closure, data is deleted or anonymised within a reasonable period, except records we must keep by law (e.g. invoices). You can request export or deletion at [email protected].

Children

The service is for businesses and not directed to anyone under 18.

Changes

We update this page when practices change and announce material changes by email.